Service Desk Analyst
Transputec
London, United Kingdom
- / Month
Experience : 0 Yrs | Full Time
Description :
  • Provide efficient and effective customer service to end-users and other stakeholders
  • Act as the first point of contact for technical service requests
  • Log and maintain chronological details throughout a service ticket lifecycle
  • Provide 1st line diagnosis and resolution
  • Respond appropriately to more complex problems through escalation
  • Prioritise and manage your workload to ensure client SLAs are met
Requirements :
  • Previous experience providing IT support
  • Exemplary customer service and problem-solving skills
  • Experience in administering and supporting the latest Microsoft technologies
  • Troubleshooting skills with Microsoft Office issues (2003 and onwards)
  • The ability to help and support all versions of Windows desktops
  • Knowledge of Active Directory, M365, Azure AD
  • Knowledge of ITIL
  • Evidence of continued professional development
London, United Kingdom
Last date to apply : 17-10-2023

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